Explore Answers to Our FAQs
Absolutely! Alerts help you stay in control of your account.
To enable:
- Go to Menu > Notifications
- Turn on alerts for transactions, savings or loans
- Set your preferred alert amount (even as low as $0.01)
Yes! Member to member transfers are available.
Steps:
- Log in and select Transfers
- Click Start New Transfer
- Choose accounts and complete the transfer
To add external accounts, select External Account Management
Yes! Log in and go to Menu > Remote Control Cards
Enable card controls to manage your cards instantly.
You can also report your card lost/stolen through online and mobile banking or by calling 1-888-263-3370.
For travel alerts, download Card Suite Lite.
Yes! Simply log into the app, tap the Deposit icon, and follow the prompts. Contact us for deposit timing.
- Use the built-in Credit Score tool in online banking.
- Simply select Start Tracking Your Credit Score from your dashboard for insights and tips.
To access statements online:
- Log into online or mobile banking
- Select: Menu > Documents
To enroll in eStatements:
- Login and go to Menu > Settings and Select your email and ensure statements are enabled
If you know your login info:
- Go to Menu > Settings > Change Username/Password
If you forgot your password:
- Click Forgot Password and follow the prompts
Need help?
- Call 504-394-5574
- Email askus@instepmembers.com
Bill Pay lets you organize and pay all your bills in one place, no checks required.
- Set up one-time or recurring payments
- Free service (inactive accounts incur $6/month after 30 days*)
*To keep your account active, schedule or process at least one payment every 30 days to avoid $6.00 monthly fee.
To enroll:
- Log in -> Menu -> Bill Pay -> Follow prompts